FAQ

Edify is about unique designs you won’t find anywhere else, made in a planet and people friendly way. Don’t forget to follow & like us on Facebook, Twitter, Pinterest or Instagram for news of new designs as they appear.

Payment

We accept payment via PayPal, you can pay with your credit or debit card using paypal even if you don’t have a PayPal account. Cards accepted are:

Mastercard/Eurocard/Visa/Delta/Electron/Discover/American Express & Maestro.

Cancellation

If you need to cancel your order, please contact us within 24 hours and we will refund in full.

Shipping

We print to order, so please allow up to 3 working days until dispatch. Working days are Monday to Friday excluding UK public holidays.

For UK orders we use Royal Mail, for international orders we use Royal Mail International Standard (Airmail). Please allow the following delivery times as a minimum:

  • UK 1-2 working days
  • Europe 5-7 working days
  • Everywhere else 7-10 working days

International customers: please be aware that you may have to pay import charges, check your customs webpage for details. We don’t mark items as ‘gifts’ as this is illegal.

We cannot accept responsibility for items lost or returned due to an incorrect or incomplete shipping address. Neither are we responsible for delays due to customs.

Delivery charges can be calculated in your local currency, simply add your required items to the basket and hit the “Calculate Shipping” button, there is no registration required.

Refunds and Exchanges

Please check the measurement chart in the listing before you order – why not measure your favourite shirt and compare it to the chart? T-shirt colours can look slightly different depending on your screen settings, so please make sure that you check the item description as well as the picture.

If you need to return your shirt for any reason, please contact us within 7 days for a return address.

To qualify for PayPal free return shipping you first need to activate this feature in your PayPal account before you buy anything from us. Follow this link “PayPal Return Shipping On Us” for more information. Once you are registered PayPal will refund your return shipping cost (see PayPal Terms & Conditions) on your next purchase. If you are exchanging, we will pay the postage cost for the new item.

The shirt must then be posted back to us to arrive within 14 days of receipt in unworn unwashed condition in its original packaging.


Non UK customers – please mark the item ‘return’ on the package- if you don’t, customs fees may be applied which you will be charged for.

We check every garment carefully, but if there is any fault with it please let us know and we will exchange or refund.

Additional Policies

We are usually happy to do custom orders, just let us know what you need. Minor changes to existing designs (such as changing the wording) won’t generally be charged for. However we may charge a little bit extra for major changes or new designs. Just send us a message using our contact page and we will let you know.

Privacy Policy

This Privacy Policy describes how and when we (Edify Clothing) collect, use, and share information when you purchase an item from us, contact us, or otherwise use our services through edifyclothing.co.uk or its related sites and services. This Privacy Policy does not apply to the practices of third parties that we do not own or control.

Information We Collect

To fulfil your order, you must provide us with certain information such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide us with additional personal information (for a custom order for example), if you contact us directly.

Why We Need Your Information And How We Use It

We rely on a number of legal bases to collect, use, and share your information, including:

  • as needed to provide services, such as when we use your information to fulfil your order, to settle disputes, or to provide customer support;
  • when you have provided your affirmative consent, which you may revoke at any time, such as by signing up for our mailing list;
  • if necessary to comply with a legal obligation or court order or in connection with a legal claim;
  • as necessary for the purpose of our legitimate interests, if those interests are not overridden by your rights or interests;

Information Sharing And Disclosure

We engage certain trusted third parties to perform functions and provide services to our shop, such as Royal Mail. We will share your personal information with these third parties, but only to the extent necessary to perform these services.

We may collect, use, retain, and share your information if we have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of customers or others.

Data Retention

We retain your personal information only for as long as necessary to provide you with services and as described in this Policy. However, we may also be required to retain this information to comply with legal and regulatory obligations, to resolve disputes, and to enforce my agreements. We generally keep your data for 4 years.

Your Rights

If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. We describe these rights below:

You may have the right to access and receive a copy of the personal information we hold about you by contacting us using the contact information below.You may also have rights to change, restrict our use of, or delete your personal information. Excluding exceptional circumstances (like where we are required to store data for legal reasons) we will generally delete your personal information upon request. You can object to (i) our processing of some of your information based on our legitimate interests and (ii) receiving marketing messages from us after providing your express consent to receive them. In such cases, we will delete your personal information unless we have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons. If you reside in the EU and wish to raise a concern about our use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.

How To Contact Us

For purposes of EU data protection law, I, Ed Brown, am the data controller of your personal information. If you have any questions or concerns, you may contact me at: contact@edifyclothing.co.uk

Cookies and log files

Like most websites, edifyclothing.co.uk may use cookies and web log files to track site usage. A cookie is a tiny data file which resides on your computer and allows us to recognise you as a user when you return to our site using the same computer and web browser. Due to the communications standards on the Internet, when you visit our web site we may automatically receive the URL of the site from which you came and the site to which you are going when you leave our site. We may also receive the Internet protocol (IP) address of your computer (or the proxy server you use to access the World Wide Web), details of your computer operating system and the type of web browser you are using, as well as the name of your ISP. This information is used to analyse overall trends to help us improve our service, but is not linked to personally identifiable information in any way.

Anything Else?

If there’s anything else you need to know, please contact us.